Forwarders
Send a copy of incoming mail to another address — the way to keep an old or misspelled address working.
Blog · WebJi® India
How to Create an Email Account in cPanel
Quick answer
Log in to cPanel, open Email → Email Accounts and click Create. Choose the domain, enter the part before the @, set a strong password and a storage quota, then click Create. The mailbox works at once in webmail at port 2096, and mail apps connect with IMAP on 993 and SMTP on 465.
For site owners on cPanel hosting setting up addresses such as sales@ or accounts@ on their own domain.
✓ In business since 2005
✓ INR + GST billing
✓ 24/7 Email Support — avg reply < 60 min
GuideWebJi®
knowledge
knowledge
- Read time
- 4 min
- Sections
- 7
- Updated
- 14 Nov 2026
- Written by
- WebJi® team
Last editorial update: 14 November 2026. Prices follow the dated sources on this page; checkout confirms current charges.
How do you create an email account in cPanel?
Log in to cPanel, open Email → Email Accounts, click Create, choose the domain, enter the username and password, set the storage quota, and click Create. The mailbox, such as sales@yourdomain.in, works immediately and appears in the Email Accounts list.
- Log in to cPanel — the hosting panel, not the billing client area and not webmail.
- Open Email → Email Accounts and click Create.
- Select the domain (the menu appears only if the account has more than one).
- Type the username, the part before the @. The name
cpanelis not allowed. - Set a strong password with Generate, or send a login link to an alternate address if that option is shown.
- Set the Storage quota, then click Create. Tick “Stay on this page” if you are adding several mailboxes.
A temporary domain issued while DNS is unfinished does not receive email; add the real domain first. New to the panel? What is cPanel is a short tour.
What should you know about names, passwords and quotas?
An address cannot be renamed after creation, the password must meet the server’s strength rule, and the quota caps that mailbox’s storage — when it is full, new mail bounces. Plan names and sizes before creating many accounts.
- Renaming: create the correct address and add a forwarder from the old one; deleting a mailbox deletes the mail inside it.
- Passwords: do not reuse the cPanel password; each mailbox should have its own.
- Quota: 1–5 GB suits most office users; raise it later from Manage.
- Plus addressing: mail to sales+invoices@yourdomain.in can be filed into an “invoices” folder automatically; switch this off in the account settings if you prefer one inbox.
How many mailboxes you can create, and how much space they share, depends on the limits of your cPanel hosting plan. If you need dedicated mail storage separate from the website, business email hosting starts at ₹2,520 a year for five 5 GB mailboxes (₹504 per mailbox) before 18% GST.
How do you open the new mailbox in webmail?
Click Check Email next to the address in Email Accounts, or go to https://yourdomain.in:2096 or https://yourdomain.in/webmail and sign in with the full email address and its password. Creating the mailbox also creates its webmail login.
Choose Roundcube if the screen lists more than one webmail app. An inbox you can open, even an empty one, confirms the mailbox exists. Send a test message to and from an outside address such as a personal Gmail before configuring phones and computers.
Which IMAP, POP3 and SMTP settings does a cPanel mailbox use?
Use IMAP on port 993 with SSL to receive and SMTP on port 465 with SSL (or 587 with STARTTLS) to send, with the full email address as the username. The exact server name is shown under Connect Devices for that mailbox.
| Setting | Port | Use |
|---|---|---|
| IMAP, SSL/TLS | 993 | Phone and computer kept in sync; mail stays on the server |
| POP3, SSL/TLS | 995 | One device that downloads mail |
| SMTP, SSL/TLS | 465 | Sending (preferred) |
| SMTP, STARTTLS | 587 | Sending when 465 is blocked |
| SMTP, no encryption | 25 | Avoid; often blocked by ISPs |
Outgoing mail must authenticate with the same username and password. How to find your incoming mail server explains where the hostname comes from.
How do you add the mailbox to Outlook, Android or iPhone?
In Email Accounts, click Connect Devices for the mailbox, choose your mail app and follow its automatic setup, or enter the settings above by hand. iPhone and Mac users can install the configuration profile offered on that screen.
- Outlook: Add Account → enter the address → Advanced options → set up manually → IMAP, then the server name and ports above.
- Android (Gmail app): Add another account → Other → Personal (IMAP), then the same details.
- iPhone: Settings → Mail → Accounts → Add Account → Other, or install the profile from Connect Devices.
Use the full email address as the username everywhere, never the cPanel username.
How do forwarders, autoresponders and the default address work?
They are separate tools under the Email section of cPanel, not options on the Create form. Set them up once the mailbox exists.
Autoresponders
Reply automatically, for example during holidays. Always set a start and end time.
Default address
Catches mail sent to addresses that do not exist. Point it at a real mailbox or reject it, or it fills with spam.
Why can a new cPanel mailbox not send or receive?
If webmail works but an app does not, the app settings are wrong; if nothing arrives from outside, the domain’s MX record does not point to this server; if mail lands in spam, SPF and DKIM are missing. Change one thing at a time and test from webmail.
| Symptom | Likely cause | Fix |
|---|---|---|
| Webmail works, Outlook fails | Port 25, wrong username or server name | Use 465 or 587 and the full address |
| No mail from outside | MX record points elsewhere | Check the MX record |
| Sent mail goes to spam | SPF or DKIM not published | Enable both under Email Deliverability; see TXT records |
| Bounces with “quota exceeded” | Mailbox full | Raise the quota or delete old mail |
| Password rejected | Wrong or old password | Reset it under Manage for that mailbox |
If cPanel itself will not open, email support@webji.services; the desk replies 24/7 in Hindi and English.
FAQ
Frequently asked questions
Is email included free with cPanel hosting?
Mailboxes on your own domain are included with most cPanel hosting plans, within the plan’s account count and disk space. Storage used by email counts toward the hosting disk, so large inboxes can fill a small plan; separate business email avoids that.
Can I use Gmail to send and receive my cPanel email?
Gmail on Android and iPhone can add the mailbox as an IMAP account. On a computer, Google announced that Gmail on the web would stop fetching mail from other accounts over POP3 from January 2026, so use a mail app or webmail on desktop.
How do I move my domain’s email to Google Workspace?
Create the users in Workspace, verify the domain, then change the MX records to Google’s and remove the old ones. Mail stored in cPanel must be migrated separately. WebJi® offers Google Workspace as a separate product.
Does creating many mailboxes slow down my website?
Not directly, but mail shares the account’s disk and inode limits. Thousands of stored messages or a spam-filled default address can push the account to its limits, which can then affect the site. Keep quotas sensible and delete old mail.
Last editorial update: 15 November 2026. Prices follow the dated sources on this page; checkout confirms current charges.
WebJi® since 2005
Ready to get started with WebJi®?
Join 12,000+ businesses across India and overseas. INR pricing, 18% GST shown before payment and 24/7 email support in Hindi and English — average first reply under 60 minutes.