WebJi® Refund Policy
The WebJi® refund policy returns the first-term hosting fee when you ask through billing inside the money-back window, counted from service activation. Domain years stay registered, SSL certificates after issuance and delivered services are not refunded, and already-billed renewals sit outside the window. Invoices are in INR and show 18% GST.
For customers checking, before paying or at renewal, what the money-back window covers and how to send a refund request.
Jaipur · IN
- In business
- 21+ yrs
- Reply time
- <60 min
- Clients
- 12K+
- Billing
- INR + GST
Last editorial update: 14 November 2026.
WebJi® refund policy at a glance
The WebJi® refund policy returns the first-term hosting fee when you ask through billing inside the money-back window, counted from service activation; domains, issued SSL certificates and delivered work are not refunded. Refund questions usually arrive before paying, right after activation or at renewal, and the table answers each moment.
| Clause | In brief |
|---|---|
| Money-back window | Runs from service activation and covers the hosting fee as invoiced on first-term purchases that carry it. |
| Where it shows | The window for your plan is visible at checkout and on the invoice before you pay. |
| How to claim | Submit through billing inside the window and state the reason; refunds return to the original payment method. |
| What is excluded | Domains, issued SSL certificates and delivered work; a domain year stays yours to point anywhere. |
| Abuse bar | Repeated sign-up-and-refund cycles, heavy resource use and acceptable-use violations stay outside the window. |
| Renewals | An already-billed renewal sits outside the first-term window; cancel before renewal to avoid the next charge. |
What the WebJi® money-back window covers
The money-back window covers the hosting fee as invoiced on first-term purchases of plans that carry it, counted from service activation. It exists to remove purchase risk, not to host free for a month.
The window for your product shows at checkout and on the invoice, and the desk confirms it by email if you ask before paying. The full catalogue of products and windows sits on the services page.
What the WebJi® refund policy does not cover
Domain registrations and renewals, SSL certificates after issuance, completed service work, already-billed renewals and accounts ended for abuse are outside the refund policy. Eligibility is narrow by design, so you know where you stand before you pay.
- Covered: first-term hosting purchases on plans that carry the money-back window, counted from activation.
- Not covered: domain registrations and renewals, SSL certificates after issuance, and completed service work such as design or migration hours.
- Not covered: renewal invoices already billed; cancel before the renewal date instead.
- Not covered: accounts ended for acceptable-use violations or refund cycling.
Abuse stays outside the window: repeated sign-up-and-refund cycles, refunds sought after heavy resource use or acceptable-use violations, and accounts closed for abuse.
Hosting-plus-domain bundles and renewals
On a hosting-plus-domain bundle the two parts split: the hosting fee returns and the domain year stays registered in your name. A domain year is a registration, not a rental, so you can point that name to any host.
The money-back window applies to a first-term hosting fee. A renewal invoice that has already been billed sits outside that window, so cancel before the renewal date to avoid the next charge. Renewal timing for names is covered in the domain renewal guide.
How to send a WebJi® refund request
Submit the request through billing inside the window and state the reason; billing confirms acceptance and the expected timeline, and the refund returns to the original payment method. The reason helps billing improve the product even when the answer is simply that the fit was wrong.
- Check the window for your plan on the checkout page or the invoice.
- Submit the request through billing before the window closes, with the reason.
- Wait for billing's confirmation, which states acceptance and the expected timeline.
- Receive the refund to the original payment method.
If the window for a product is unclear before you pay, email support@webji.services — the desk answers around the clock in Hindi and English, with an average first reply under 60 minutes. The contract side of cancellations sits in the terms of service, and how account data is handled is in the privacy policy.
Who issues WebJi® refunds and invoices
Refunds and invoices are issued by Webji Hosting Pvt. Ltd., an Indian company trading as WebJi®, formerly B4UIndia and hosting since 2005. The brand has been WebJi® since 2018.
- Office: Shop #27, Ajmer Road, Tagore Nagar, Jaipur 302021.
- Invoices: in INR, showing 18% GST.
- Email: support@webji.services, 24/7 in Hindi and English.
- Phone: +91 141 4941811, the Jaipur office line during business hours.
Frequently asked questions
Does WebJi® offer a money-back guarantee?
Yes, for the hosting fee on a first-term purchase, counted from service activation. It is not a free month of hosting. Send the request through billing and state the reason.
How many days do I have to request a refund?
The window depends on the product. Most hosting plans carry the money-back guarantee, and the window for your plan shows at checkout and on the invoice, counted from service activation. Domains, issued SSLs and delivered work sit outside it.
How long do refunds take to process?
The refund returns to the original payment method. Billing states the expected timeline when it accepts your request, so this page does not carry a day count that could go stale.
Is an SSL certificate refundable if I change my mind?
Not after issuance. Once the certificate authority has issued an SSL certificate, it is outside the refund policy, so confirm the hostnames and certificate type before you complete the order.
Can I get a refund for design or migration work?
No. Completed service work, such as design or migration hours, is not refunded. If you are unsure whether an item counts as delivered work, email support@webji.services before you order.
Last editorial update: 14 November 2026.
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