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Service · WebJi® India
WebJi® Hosting SLA
Quick answer
The WebJi® hosting SLA sets a 99.9% monthly uptime target for shared, reseller, VPS and cloud services — roughly 43 minutes of allowed unplanned downtime a month. Severity-tiered response times are published in the client area, exclusions are stated, and service credits apply when an eligible service misses the target.
For buyers and procurement teams who need the exact uptime, response, exclusion and credit rules before signing.
✓ In business since 2005
✓ INR + GST billing
✓ 24/7 Email Support — avg reply < 60 min
2005since
Jaipur · IN
Jaipur · IN
- In business
- 21+ yrs
- Reply time
- <60 min
- Clients
- 12K+
- Billing
- INR + GST
Last editorial update: 15 November 2026.
What the WebJi® hosting SLA commits to
The WebJi® hosting SLA makes five measurable commitments: a 99.9% monthly uptime target for shared, reseller, VPS and cloud services, support response targets tiered by severity, service credits when an eligible service misses the uptime target, defined backup retention on hosting plans, and maintenance windows announced in advance. Every clause is phrased so both parties can check it with a monitoring tool — an SLA should read like a contract you can verify, not a brochure.
| Clause | What it says |
|---|---|
| Uptime target | 99.9% measured monthly across shared, reseller, VPS and cloud services |
| The arithmetic | 99.9% allows roughly 43 minutes of unplanned downtime per month, about 8.76 hours per year |
| Response targets | Tiered by severity — critical outages acknowledged fastest, standard tickets within hours |
| Exclusions | Scheduled maintenance announced in advance, client-side code, third-party DNS, and upstream ISP failures |
| Service credits | Apply when the monthly target is missed on an eligible service; no percentage is printed on this page |
| Claims | Email support@webji.services with the service name and the interval you believe missed target |
- Uptime: 99.9% monthly for shared, reseller, VPS and cloud services.
- Support response: targets tiered by severity — critical outages acknowledged fastest, standard tickets within hours; the exact per-severity times are published in your client area and order confirmation.
- Service credits: applied when the monthly uptime target is missed on eligible services.
- Backups: commitments covering defined retention on hosting plans.
- Maintenance: scheduled maintenance announced in advance, with emergency maintenance handled per severity.
- Exclusions: stated openly — see the counting section below.
Procurement teams can pair this SLA with the web hosting RFP checklist for Indian companies when evaluating vendors side by side. The full hosting terms sit with the services agreements and the cloud hosting agreement, which this page supplements rather than replaces.
How the 99.9% WebJi® uptime target is counted
The uptime target is 99.9% measured monthly, which allows roughly 43 minutes of unplanned downtime in a month or about 8.76 hours across a year — and honesty about that arithmetic builds more trust than bigger numbers. Those minutes include the brief maintenance and failure windows every real infrastructure has; vendors promising 100% uptime are promising something physics does not offer, and this SLA trades fantasy numbers for a claimable one.
- What counts against uptime: unplanned interruptions on the WebJi® network path affecting shared, reseller, VPS and cloud services.
- What is excluded: scheduled maintenance announced in advance, and issues outside the WebJi® network path — client-side code, third-party DNS, and upstream ISP failures — as is industry standard.
- How it is measured: uptime is tracked by WebJi®'s own monitoring across services, and cluster uptime is published on the public status page with 90-day history.
- Independent checks: clients are encouraged to run their own monitors; in a dispute both datasets are compared.
The math behind nines is worked through in the uptime SLA guide comparing 99.9% and 99.99%, which procurement readers can lift directly into vendor scorecards.
Support response times and how they are published
Response targets are tiered by severity — critical outages acknowledged fastest, standard tickets within hours — and the exact per-severity times are published in your client area and order confirmation, not on this page. Publishing them there keeps the numbers tied to the plan you actually bought, since support tiers ship with the service rather than with the marketing site.
- Response versus resolution: they are distinct targets — response is the first human touch on a ticket, resolution is the problem solved. This SLA sets response targets by severity.
- Email: support@webji.services, staffed 24/7 in Hindi and English, average first reply under 60 minutes (a published average, not a guarantee for every ticket).
- Phone: +91 141 4941811, the Jaipur office line, during business hours.
- Billing: in INR, with 18% GST shown on every invoice.
Service credits and how to claim one
Service credits apply when the monthly uptime target is missed on an eligible service; this page does not print a credit percentage, and claims are made by email with the service name and the interval involved. A target is not a promise of uninterrupted service — it is a number both sides can measure, with a defined remedy attached.
- Check the interval. Compare your dates against the status page's 90-day uptime history, or your own monitor's logs.
- Send the claim. Email support@webji.services with the service name and the interval you believe missed the 99.9% monthly target. There is no printed claim form.
- Comparison. Where datasets differ, WebJi®'s monitoring and your independent monitor are compared line by line, per the measurement clause above.
Eligibility follows the exclusions exactly: an outage caused by client-side code, third-party DNS or an upstream ISP failure is outside the counted network path. The client reviews page documents how renewal-billing complaints are handled under the same publish-the-resolution standard.
What customers say on Google about WebJi® support
WebJi® is rated 4.7 out of 5 across 203 public Google reviews — read the full set on the Google Business Profile, unedited by us. These are general company reviews, not SLA-specific testimonials.
★★★★★
“High class customer support. My issue been solved in less than 5 mins.”
The quotes above are Google reviews of the company, reprinted as published; the 4.7/5 figure was read on 30 October 2026 and moves as reviews arrive.
FAQ
Frequently asked questions
What uptime percentage does WebJi® commit to?
The target on this page is 99.9% measured monthly for shared, reseller, VPS and cloud services. That allows roughly 43 minutes of unplanned downtime in a month, or about 8.76 hours in a year — a measurable target with a credit attached, not a promise of uninterrupted service.
What compensation do I get if the SLA is missed?
Service credits apply when the monthly uptime target is missed on an eligible service. This page deliberately does not print a credit percentage — email support@webji.services with the service name and dates, and the credit is assessed against the eligibility rules.
What are your support response times?
Response targets are tiered by severity, with critical outages acknowledged fastest and standard tickets within hours. The exact times are published in the client area and on your order confirmation, so they stay tied to the plan purchased rather than to a marketing page.
Does the SLA cover email and VPS services too?
The 99.9% target names shared, reseller, VPS and cloud services. It does not add a separate email percentage; email deliverability depends on recipient networks outside any host's path.
What is excluded from the SLA?
Measurement excludes scheduled maintenance announced in advance, and issues outside the WebJi® network path: client-side code, third-party DNS, and upstream ISP failures. These exclusions are industry standard and stated before purchase, not after an outage.
How do I claim an SLA credit?
Email support@webji.services with the service name and the interval that you believe missed the monthly target. There is no claim form on this page; where monitoring datasets differ, WebJi®'s records and your independent monitor are compared to settle the interval.
Is WebJi® an Indian company, and are invoices GST invoices?
Yes. WebJi® is Webji Hosting Pvt. Ltd., formerly B4UIndia, hosting since 2005; the brand has been WebJi® since 2018. The office is Shop #27, Ajmer Road, Tagore Nagar, Jaipur 302021. Invoices are in INR and show 18% GST.
Last editorial update: 15 November 2026.
WebJi® since 2005
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