Web Hosting FAQ — Real Questions, Straight Answers
This web hosting FAQ answers what Indian customers ask WebJi® most: shared hosting from ₹299 a month, VPS from ₹499, a .in domain at ₹1,000 a year, email at ₹504 per mailbox, all before 18% GST. It also covers INR billing, SSL, free migration and backups, with links to each detailed guide.
For site owners comparing plans, renewing a domain, setting up email or planning backups who want a short, specific answer first.
Jaipur · IN
- In business
- 21+ yrs
- Reply time
- <60 min
- Clients
- 12K+
- Billing
- INR + GST
Last editorial update: 14 November 2026. Prices follow the dated sources on this page; checkout confirms current charges.
Web hosting basics: shared, VPS and cloud explained
Shared hosting puts many accounts on one server and starts at ₹299 a month; a VPS gives you isolated KVM resources from ₹499; cloud spreads compute across a cluster from ₹5,900. All prices are before 18% GST. Start on shared and move up when the site outgrows it.
| Type | How it works | Entry price | Choose it when |
|---|---|---|---|
| Shared hosting | Accounts share one server's CPU, RAM and IP | ₹299/month (₹399 and ₹699 tiers) | A business site, blog or small store |
| VPS | One KVM virtual machine with dedicated RAM and vCPU, root access | ₹499/month | You need root, background jobs or steady performance |
| Cloud server | Compute on a cluster with replicated storage | ₹5,900/month (Cloud Entry) | A host failure must not take the site down |
- Do shared plans come with cPanel or Plesk?
- The Linux shared plans (Launch, Turbo, Scale) run the ControlPanel.Systems panel; the separate cPanel hosting product brings cPanel, and Windows hosting uses Plesk Obsidian. All offer one-click WordPress, email accounts and free SSL. Switching panels means moving plans, which the team does free.
- How many websites fit on one shared plan?
- Launch and Turbo each host one domain; Scale is the unlimited-domain shared tier, and add-on domains sit within fair-use inode and CPU limits. Check those allotments in the plan table before choosing.
- Cloud or VPS — what is the real difference?
- A VPS is one machine on one host; cloud keeps running if a host fails and scales across nodes. Both give root. The cloud vs VPS guide compares them in detail.
- Do you manage AWS accounts, GPU servers or object storage?
- Yes. AWS managed services audit and right-size EC2, RDS and S3 while you keep account ownership; GPU servers are quoted per requirement; and object storage speaks the S3 API, so rclone and restic work unchanged.
Hosting pricing and billing questions
WebJi® bills in INR only, with 18% GST shown on every invoice and no USD rate or forex markup. Monthly plans are flat; on-demand instances are metered per hour and rolled into the same monthly bill, and you can mix both on one account.
- Can I claim GST input credit?
- Yes. Every purchase and renewal gets a GST invoice with WebJi®'s GSTIN. Add your own GSTIN in the client area before paying so it prints on the invoice.
- Is there a money-back guarantee?
- Most hosting plans carry a money-back guarantee: submit the request through billing inside the window shown at checkout and the first-term hosting fee returns to your payment method. The refund policy sets out the full conditions.
- What uptime is promised?
- WebJi® publishes a 99.9% uptime target measured monthly, with a public status history. The service level agreement explains how it is counted.
All current plans sit on one page in WebJi® pricing. Buying for a company? Run the twelve-point hosting RFP checklist first.
Domain and SSL questions
A .in domain costs ₹1,000 a year and renews at ₹1,000; a .com costs ₹1,380 for the first year and ₹1,480 to renew, both before 18% GST. The renewal price is always shown before checkout.
- Do I need documents to register a .in domain?
- No. NIXI does not ask individuals for ID on a standard .in registration, and most names activate within minutes of payment. Some restricted third-level zones ask for basic organisation details.
- Is WHOIS privacy free?
- Yes, wherever the registry permits it; most gTLDs such as .com and .org include it. A few ccTLD registries publish owner details by policy, and the product page says so before you pay. See the WHOIS privacy guide.
- How long does a domain transfer to WebJi® take?
- Unlock the name at your current registrar and share the EPP code; most transfers finish in 5–7 days and usually add a year to the registration. Website and email stay live throughout. Details are on domain transfer.
- What happens if my domain expires?
- You can usually renew at the normal price for roughly 30 days after expiry, then recover it in a redemption window of about 30 more days at a higher fee. Alerts at 60, 30 and 7 days and auto-renew exist so you never get there. The renewal guide covers each stage.
- Which SSL certificate do I need?
- Free Let's Encrypt SSL is included with every hosting plan and suits most sites. Paid SSL certificates start at ₹1,800 a year for Sectigo Positive SSL, with wildcard and EV options when a buyer asks for them.
Search any name in the domain registration hub.
Business email and workspace questions
Business email hosting starts at ₹2,520 a year for five 5 GB mailboxes, which is ₹504 per mailbox, before 18% GST. Larger plans give five 10 GB mailboxes for ₹4,200 or five 25 GB mailboxes for ₹8,100 a year.
- Do I have to set MX records myself?
- No. MX records tell the internet which server receives mail for your domain, and the team sets MX, SPF, DKIM and DMARC for you, then tests delivery before handover. The DNS explainer shows how the records fit together.
- What is a catch-all address?
- It accepts mail sent to any address at your domain, even typos such as salas@yourbrand.in, and delivers it to one mailbox, so leads do not bounce. Spam filtering stops it being abused.
- Can aliases replace extra mailboxes?
- Yes. One mailbox can carry sales@, support@ and info@ as aliases, so a three-person team can look like a full company without paying for every address.
- Can I move old mail to WebJi®?
- Yes, free. Mail from Gmail, Outlook, Zoho and cPanel IMAP accounts is copied with folders and history; most moves finish within a day without lost messages.
- Can I send bulk email from hosting?
- Use an SMTP service for bulk or transactional mail. Port 25 is rate-limited on hosting to protect deliverability for everyone.
Compare plans on business email hosting.
WordPress and website migration questions
WebJi® migrates an existing WordPress site free — files, database, themes and plugins — and most moves finish within 24–48 hours without downtime. Request it through free website migration.
- What is a staging site?
- A private copy of your live site where you test themes, plugins and updates before pushing them live. WordPress hosting plans include staging copies and daily backups.
- Is server-level caching better than a caching plugin?
- Usually, because a server-level cache answers before PHP starts, while a plugin runs inside WordPress. Use one caching layer, not two, to avoid stale pages.
- How many WordPress sites fit on one plan?
- The entry plan covers one site; higher plans allow several sites and more storage. The exact limit is listed per plan.
Backup, restore and security questions
A snapshot lives on the same storage as your server and dies with it; a backup is a separate, versioned, encrypted copy in another facility — you need both. Snapshots are for quick rollback, backups are what save you after a failure.
- What do RPO and RTO mean?
- RPO (Recovery Point Objective) is how much data you can afford to lose: a 24-hour RPO means up to a day of work. RTO (Recovery Time Objective) is how long you can be down before the business suffers. Backup plans are priced against those two numbers.
- Can you back up a server not hosted with WebJi®?
- Yes. Backup agents work on any Linux, Windows or cPanel server — AWS EC2, another provider's VPS or an office rack — and send copies to WebJi® storage or your own S3-compatible target. The Backup.Help app with 200 GB is ₹1,300 a month before GST; see server backup solutions.
- How do restores work?
- They are self-service: browse versions in the panel and restore a file, a database or a whole server image. There is no per-restore charge, and the 24/7 email desk can run a restore with you.
- How long are backups kept?
- Standard retention is 30 days with daily, weekly and monthly restore points depending on the plan; custom retention up to seven years can be quoted for compliance. For VPS customers, VPS server backup adds off-server copies.
Getting help beyond this hosting FAQ
If your question is not answered here, email support@webji.services: the desk is staffed 24/7 in Hindi and English with an average first reply under 60 minutes. Phone +91 141 4941811 is answered in business hours from the Jaipur office at Shop #27, Ajmer Road, Tagore Nagar.
For step-by-step tasks with exact clicks, use the knowledge base; to find any page on the site, the sitemap lists them all.
Frequently asked questions
When should I move from shared hosting to a VPS?
Move when the account keeps hitting its CPU or process limits, when you need software that requires root, or when you run queues, bots or other long-running processes. A VPS from ₹499 a month gives dedicated resources; the team migrates the site free.
Is WebJi® an Indian company?
Yes. Webji Hosting Pvt. Ltd. is based in Jaipur, Rajasthan. The business has served customers since 2005, first as B4UIndia, and now has 12,000+ clients. Billing, support and governance all run from India.
Will my website go down while you migrate it?
No. The old host keeps serving the site while the copy is built and tested on WebJi®. Nameservers or DNS change only after you approve the copy, so visitors move across without an outage.
Do renewals cost more than the first year?
For hosting, WebJi® renews at the same list price you paid. Some domain extensions renew at a different registry price, such as .com at ₹1,480 after ₹1,380 in the first year; the renewal is shown before checkout.
Can I pay monthly instead of yearly?
Yes for most hosting and server plans, which bill monthly in INR with a GST invoice. Yearly terms suit people who prefer one renewal date. Domains are registered per year, from one year upwards.
Last editorial update: 14 November 2026. Prices follow the dated sources on this page; checkout confirms current charges.
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